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If you are a pro-active individual interested in applying for this opportunity, please send your resume to hr@nca.ca

Counter/Customer Service Representative - Toronto, ON

This position is responsible for assisting to grow the customer base by selling a variety of products and services to new and existing customers.

Principal Accountabilities: (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations):

  • Professionally interacts with both walk-in and telephone customers
  • Provides sales and quotation support to customers and upsells products and services whenever possible.
  • Customer consults with Counter Rep re technical issues and Counter Rep provides technical support on application of products.
  • Writes up customer orders for pick up and delivery and showroom
  • Accurately handles cash/sales transactions
  • Performs parts lookup using manufacturer’s software
  • Ensure attention to detail and accuracy in order entry for customers.
  • Ships and tracks orders
  • Maintains records of rental inventory, status and ensures billing is completed each month
  • Assists in physical inventories
  • Makes local deliveries as necessary
  • Stock shelves for showroom
  • Helping other team members when working with customers
  • Maintain technical knowledge by reviewing technical publications, attending product knowledge meetings and educational workshops, as approved
  • Follow all safety practices as outlined in the health & safety manual.
  • Other duties as assigned.

Knowledge and Skills: (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

  • Must have minimum of 2 years’ experience in construction products and supplies, and or relevant experience
  • Minimum High School or equivalent to.
  • Able to build and maintain lasting relationships with customers.
  • Knowledgeable on various construction products and their applications.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills. Strong reading skills
  • Self motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.

National Concrete Accessories provides a competitive compensation package which includes a performance based- incentive plan, and an excellent benefits package. If you are a pro-active individual interested in apply for this opportunity, please send your resume to hr@nca.ca

We would like to thank all applicants for their interest; however, only those candidates selected for interview will be contacted.

National is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

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