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Frequently Asked Questions


What is my nearest branch and what are the business hours?
How can I apply for credit for my business?
What is your return policy?
Can I place an order over the phone and pick up in your store?
What is the shipping policy?
Can you special order products for me that you don't carry in stock?
Who do I contact if I need assistance with product selection?
How do I get a quote for a custom manufactured product?
How does one use the spacing charts in the Bridge Deck forming and hanging system Brochure?
In conditions where the ends of hangers are exposed, how should they be protected?
How does one determine the appropriate interior hanger to use?
How does one accommodate conditions which require an overhang width greater than 1220 mm (48 inches) wide.
What can be done when the interior hanger spacing does not match with the fascia hanger spacing?
How do you form a one-sided fascia condition?
How does one compensate for the slope at the underside of a bridge deck?
How can I bring my comments, suggestions, or questions to your attention?

1. What is my nearest branch and what are the business hours?

Please click here to visit our branch locations page to find the closest branch to you.

2. How can I apply for credit for my business?

Please click here to access our Credit Application Form and follow the instructions.  The application is subject to credit approval.

3. What is your return policy?

Goods may not be returned for credit without branch approval. All returns will be inspected before being accepted and are subject to a handling charge. Non-stock products are not returnable.

4. Can I place an order over the phone and pick up in your store?

Yes, orders can be placed over the phone and pick up at the store.

5. What is the shipping policy?

Please inquire with your local branch about its shipping policy. Click here to find your closest branch.

6. Can you special order products for me that you don't carry in stock?

Yes, we can order products that we don't stock. Prepayment may be required and there are no refunds or returns. Please contact your local branch.

7. Who do I contact if I need assistance with product selection?

Call 1-888-777-9272 to get connected with one of our highly trained sales team members and they will work with you to find the best solution to meet your needs.

8. How do I get a quote for a custom manufactured product?

Please review the Request Custom Products section on our Custom Solutions page or contact your local branch and one of our team experts will be happy to assist you.

9. How does one use the spacing charts in the Bridge Deck forming and hanging system Brochure?

NCA has created three sets of charts for three typical overhang conditions for the following brackets: Standard Overhang Bracket, Adjustable Overhang Bracket and Deep Adjustable Overhang Bracket. The selection of the bridge overhang bracket and type of hanger is based on the overhang width, slab thickness, girder depth, screed load, screed wheel spacing and hanger types based on haunch requirement. The load tables are based on screed load with wheel spacing of 24'. Once you have the above information, you can determine the bracket spacing and type of bracket suited for your condition.

10. In conditions where the ends of hangers are exposed, how should they be protected?

If there is concern about end protection and corrosion, hangers can be galvanized or plated.

11. How does one determine the appropriate interior hanger to use?

There are two criteria to consideration when selecting an interior hanger. They are the height of the haunch and the safe working load per side.

Interior Hanger Haunch Safe Working Load Per Site
Type #1 10 mm (3/8") 16.8 kN (3800 lbs.) 
Type #2 30 mm (1 1/8") 10.0 kN (2250 lbs.) 
Type #3 51 mm (2") 10.0 kN (2250 lbs.) 
HTBH 0 26.7 kN (6,000 lbs.)

12. How does one accommodate conditions which require an overhang width greater than 1220 mm (48 inches) wide.

There are three methods one can employ which must be approved by a Professional Engineer:
1) Use an extension to the horizontal member of the fascia bracket. This will reduce the bracket spacing.
2) Use heavier nailer, typically (2) 2 x4 on edge to handle the bending moments.
3) Use a combination of the above.

13. What can be done when the interior hanger spacing does not match with the fascia hanger spacing?

NCA offers hangers either as a hooked, j-bolt or adjustable half hanger to accommodate this condition.

14. How do you form a one-sided fascia condition?

Select NCA adjustable half hanger, which can be attached to the existing reinforcing bar with clips. The safe working load for 1- clip is 4.8 kN (1,100 lbs) and 2- clips is13.3 kN (3,000lbs).

15. How does one compensate for the slope at the underside of a bridge deck?

Fascia overhang brackets supplied by NCA are equipped with an adjustable range to obtain a vertical plumb line.

16. How can I bring my comments, suggestions, or questions to your attention?

Please click here to submit your comment or suggestion. We take pride in putting our customers first and appreciate any comment or suggestion.

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